Refund policy

Refund Policy

Due to the perishable nature of fresh flowers, all sales are final. However, customer satisfaction is very important to us, and we are committed to ensuring a positive experience.

If you are not satisfied with your order, please contact us within 24 hours of delivery and include a photo of the product. We will review your request and may offer a replacement or store credit in the following cases:

• Damaged flowers upon arrival

• Incorrect item delivered

• Significant quality concerns

To ensure the freshness and quality of our products, we kindly ask that any issues be reported within 24 hours of delivery. Unfortunately, we are unable to offer replacements or store credit for concerns raised after this time period.

Please note:

• Flower varieties may vary depending on seasonal availability

• Substitutions will be made with blooms of equal or higher value while maintaining the overall color palette and style

• Each arrangement is handcrafted, and slight variations are natural

We are unable to offer refunds or replacements in the following situations:

• Incorrect or incomplete delivery address provided by the customer

• Failed delivery attempts due to recipient unavailability

• Delays caused by weather, traffic, or other circumstances beyond our control

For any concerns, please contact us at info@ashbourneflowers.ca